interrent spain - madrid airport car hire companies
interrent spain depot information
Interrent Spain Rental Terms for travel between 27-Apr-2018 and 31-Dec-2024
Included in the Price
-Unlimited Mileage (except Barcelona, Madrid, Torrevieja, Denia & Benidorm where the mileage is limited).
-The rental rates include Compulsory Automobile Cover and the Supplementary Civil Liability cover for the
damage, involving third parties, arising from use and circulation of the vehicle.
-CDW (Collision Damage Waiver) and Vehicle Theft coverage with Excess.
Not covered under the included cover: Tires, Wheels, Rear view and side mirrors, Windows, Hubcaps, Taxi
(transportation), Towing costs, Locks, Battery, Motor, Undercarriage and Interior of car, Clutch, Replacement Keys, Copy of the key and delivery of the key to the closest Interrent location, Damage to oil sump,
Catalytic convertor, Radiator, a new deposit if a replacement vehicle is needed and Repair Period. Please
see more in the Optional Covers Section.
-Third Party Cover
-Fortuitous fire and vandalism acts as long as the conditions stated in the contract are fulfilled
-Airport Service Fee (locations on-airport)
-Telephone assistance is free for every customer on weekdays between 09:00 and 18:30. There will
be a service charge that will not exceed 30€ for contacting Roadside Assistance/S.O.S outside of these
hours, unless the customer has selected the optional Relax Cover Package. (Please see the Optional Cover
section for more information.)
-Interrent gives a 59 minute grace period for the drop-off of vehicles without any additional costs to the
customers. Therefore, Interrent permits customers to return their rental vehicles up to 59 minute later
than the time stated on the rental contract.
-The car hire contract may have a maximum duration of 28 days. After 28 days, a new contract is required
(Please see the section Extensions of the Rental Period for more information).
The following documents are necessary to be able to rent a vehicle: Passport or Identification card, international driving license written in Roman letters (accompanied by the Driving License of their country) and
a valid credit/debit card (Please see the section Payment Details for more information).
OPTION 1 (by default):
Flex Fuel SDR/QRS: The Quick Return System, (SDR in Spanish,) associated with this reservation is an agile system
for returning the vehicle: it allows the customer to avoid unnecessary delays while returning the vehicle, last minute searches for service stations, or extra charges and penalties for refuelling errors. For this reason, the Quick
Return System includes a full tank of fuel that doesn’t need to be returned full, it does away with the need for a
check-in process to prove that the vehicle is topped up at the time it is returned, and it allows for flexibility in the
return time. The cost of the Quick Return System must be paid on collection of the vehicle. It is determined
based on the model of the hired vehicle and its fuel capacity, the price of fuel at collection and operational and
We will block the fuel tank + operational & logistical costs + location cost (Spanish on-airport locations) + 10%
of the total sum of the previous concepts & fuel tank DEBIT CARDS -> the tank is charged on collection). Once
the vehicle is returned, the unblock of the amount paid will have a deduction equal to the value of the missing
liters of fuel, operational & logistical costs and location cost (if applicable).
As you are aware, one of the most important issues is the transparency of the prices with no hidden costs. According to legal experts in consumers rights consulted this new system complies completely with European legislation
We calculate the price of the SDR according to the following calculation:
SDR = Vehicle Model (in liters) x Price(€/liter) + OLC
Vehicle Model (in liters): the capacity in liters of the fuel tank based on the model the customer receives
Price (€/liter): the calculation of the unit Price of the fuel, taking as reference the average Price of the petrol stations in the Alicante Province (rentals with origin in Mainland & Baleares) and Gran Canaria (for rentals with
origin in any of our locations in the Canaries) according to the rates published in the Web of Industry, Energy
and Tourism Ministry: Spain http://geoportalgasolineras.es/ .The value used is the result of the average of the
cheapest and the most expensive price available on the date consulted.
OLC: The necessary operational and logistical costs , the cost is associated to the concrete model of the vehicle
We consider this new system to be very beneficial for the customers and both our companies as the customers´
satisfaction will be increased positively.
Please, take into account that this issue will be a huge advantage compared to the current fuel system. Furthermore, we are sure we will reduce the amount of claims related to the current policy as well.
We suggest that you explain in your Website our new system in a different way highlighting the advantages the
customer will have.
The main advantages for the SDR/QRS are as follows:
- The vehicle is provided with a full tank
- It is not necessary to refill the tank before returning the vehicle
- Avoid unnecessary delays while returning the vehicle:
a. A check-in process is not necessary to prove the vehicle is topped up at the time it is returned
b. it is not necessary to look for a petrol station to refill the vehicle near to the drop off location
-Avoid refueling errors and the consequent costs as this is considered negligence
-Flexibility in the rental (in the locations where it is possible, the vehicle can be returned although the location is
-Save money (the unused fuel is unblocked)
-Comfort thanks to the automatic unblock of fuel when the contract is finished5 Interrent
OPTION 2 (we need to know if you are interested in this option):
Full Fuel SDC/CRS: The Classic Return System, (SDC in Spanish and associated with a higher rate): this option includes a full tank of fuel and must be paid on collection of the vehicle. The price of fuel is determined based on
the price of the petrol stations. We will block the fuel tank + the “possible” penalty of 50€ for not returning the
vehicle full DEBIT CARDS -> the tank is charged on collection). We will unblock the full amount if the vehicle is
returned full. If the vehicle is not returned with a full tank, the unblock of the amount paid will have a deduction
equal to the value of the missing liters of fuel (according to the current petrol station prices) plus a penalization
If you want to offer both the Flex Fuel as the Full option, you will have to define the Fuel option within the reservation.
IMPORTANT – AIRPORT SURCHARGE
We apply this to all customers renting a vehicle in any of our Spanish on-airport locations with the Flex Fuel or
Full Fuel option (for all our brands) to all the reservations.
The new calculation of the Airport Surcharge will be a 8% of the sum of:
-The rate applied
-The extras amount charged (except damages, fine administration fee or other administration fees)
This Airport Surcharge will have a maximum of 29€ per rental (VAT excluded).
Please, take into account that we will NOT apply the Airport Surcharge to the bookings confirmed for: Spain Offairport/down town locations.
The Airport Surcharge can be obtained from the XML with the extra PremiumLocationFee.
OPTION 3 (ONLY AVAILABLE UPON COLLECTION, NOT BOOKABLE IN ADVANCE):
• What is the Smart Return?
1. Customers pay for a full tank upon collection (the Logistical & Operational Costs are NOT added up to the fuel
price; the Location Costs/Airport Surcharge are added up to the fuel price*).
2. Customers can use all the fuel they need as they do not have to return the car with fuel.
3. We will unblock unused fuel. The customer will only be charged the fuel consumed.
*We remind you that the Location Costs/Airport Surcharge are applied to reservations for any Spanish on-airport locations.
• How the Smart Return works?
1. Customers who have reserved the Full Fuel system can take the Smart Return (not available for Flex Fuel bookings).
2. The bookings can be made through the system defining the fuel System: Full Fuel. Customers will be offered
this additional option upon collection as this cannot be reserved in advance.
3. If customers are not interested in the Smart Return, the Full Fuel system originally reserved will be maintained.
• What are the main advantages of the Smart Return?
1. The Logistical & Operational Costs are NOT added up to the fuel price
2. Customers do not have to worry about refueling the tank at the end of the rental, they do not have to look
for a petrol station, fuel mistakes when refueling, wait unnecessarily while fuel levels are verified on return…etc.
3. As the car does not have to be returned full, we will not charge the fuel missing liters/penalization of 50€.
The cost of the smart return service is:
-Spain: 14,95€ per vehicle
Diesel vehicles are available, normally at an additional charge of 2,5€ per day, but diesel vehicles can never
be confirmed to the client before pick-up. If the client wants to hire a diesel car he should ask for it upon
We accept credit cards to pay the costs of cars rental, fuel and other local extras. The main driver of the
car rental contract must be the cardholder of one of the following valid credit cards: MasterCard and VISA.
We also accept debit cards and EC-Karte which implies the following conditions:
Destinations with Excess: The customers will be charged* the corresponding Excess**.
*Please, take into account that due to the foreign exchange rate and other possible banking charges
not related to Interrent, the customer will have to take responsibility for the possible expenses involved when we charge/refund the aforementioned deposit/Excess.
**It is essential that after the rental period, the customer goes to our location to return the vehicle
and asks for the refund of the deposit/Excess (if the car is returned in good condition, the vehicle has
not been involved in any accident/breakdown…etc.). Please, take into account that it is not possible
to make any refund on a debit card if we do not physically have the card.
It is possible to pay with one card (rental + fuel + extras) and leave the Deposit/Excess with a
different card (both cards must be in the name of the main driver on the rental agreement).
We do not accept payment by prepaid cards, American Express, Postepay, Gift cards or Diners. Nor
will accept payment in cash.
FOREIGN EXCHANGE RATE
All automatic refunds (unused fuel, deposit…etc.) are always made in Euro (even if the customer was originally charged in a different currency on collection) and consequently the customer will have to take responsibility for the possible expenses involved (bank commission charges…etc.).
Extras and Additional Charges
Diesel vehicles are available at additional charge. (Please see Fuel section for more information.)
7,95€ (taxes included) per day with a Maximum charge of 80€ (taxes included) per driver.
BABY SEATS/BOOSTER SEATS/MAXI COSI:
Baby Seat, Booster Seat & Maxi Cosi: 7,95€ (taxes included) per day with a Maximum charge of 96€
Baby seats/Booster seats must be fitted by the parent or guardian. Our staff is not permitted to
help with the fitting of these items. The customer will always be responsible for fitting the seat.
MINIMUM AGE REQUIRED/DRIVING LICENCE MINIMUM PERIOD:
Drivers must be 21 years (please, see below the specific cases where customers under 21 are allowed to
rent a vehicle with our company) and have held a valid driving licence for a minimum of 12 months. Customers who are under the age of 25 will be able to drive our vehicles but they will have to pay a surcharge
per day with a maximum charge of per rental (please, see the specific costs in the table below). The customers who are 25 will not pay this surcharge.
We took this decision given the high risk of accidents in customers of this age group. The customers who
have held the driving license for less than 4 years will also have to pay a fee per day with a maximum
charge per rental (please, see the specific costs in the table below). We will apply only one charge if the
customer is under the age of 25 and has had a driving license less than 4 years.
MINIMUM AGE REQUIRED FEE:
|CAR CATEGORIES||PRICE - Ages between 21-24||PRICE - Ages Under 21|
7,95€ per day with a maximum charge
|9,95€ per day with a maximum charge of 120€|
|D/DD/DE/DG/E/N/R||9,95€ per day with a maximum charge of 120€||Car Rental Not Allowed|
|REST OF GROUPS||25€ per day with a minimum charge of 75€ and without maximum charge||Car Rental Not Allowed|
DRIVING LICENCE MINIMUM PERIOD FEE:
CAR CATEGORIES: ALL GROUPS
PRICE – Driving license held between 1 year and 3 years
5,95€ per day with a maximum charge of 72€
We have GPS available at many of our locations, although it cannot be reserved in advance. If the customer
would like GPS, they must check the availability upon arrival at the pick-up location.
The cost of the GPS is:
Spain except Canaries: High season (11/04/19 - 21/04/19, 01/06/19 - 30/09/19 & 19/12/19 - 05/01/20) 7,95€
(VAT included) per day with a maximum charge of 120€ (VAT included).
Low Season (rest of periods) 4,95€ (VAT included) per day with a maximum charge of 70€ (VAT included).
Canaries: High season (01/09/18 - 21/04/19, 01/07/19 – 31/08/19 & 01/10/19 – 12/04/20) 7,95€ (VAT included) per day with a maximum charge of 120€ (VAT included).
Low Season (rest of periods) 4,95€ (VAT included) per day with a maximum charge of 70€ (VAT included).
It is necessary to leave a deposit of 90€ which will be refunded when the GPS is returned in good condition.
GPS are available on one-way rentals.
A charge up to 180€ will be applied if the returned car requires special cleaning.
One-way charges apply for all rental periods.
Please, see the spread sheets attached. The One way price depends on the location, car group and
ACCIDENT ADMINISTRATION FEE:
We charge a 50€ administration fee to the clients when they are involved in an accident (File proceedings)
and have NOT taken our Super Relax Cover.
Changes in flight arrival destinations will incur a 60€ fee. If the flight is diverted and the customer collects the vehicle in a location different to the one reserved.
AFTER HOURS COLLECTION:
The after-hours collection has an additional local charge of 40€ per car (flight numbers are essential).
The after hour fee will also be applicable to the customers who arrive with a delayed flight and collect the
vehicle after the opening times. The customer will have to claim this to the Airline Company.
Please, check where after hours is possible in the branch opening times below (not available in all our
We charge a 45€ administration fee to the client if we receive a traffic fine. We are obliged to provide “Dirección General de Tráfico” with the details of the customers who receive a fine during the hire period. This
fee does not include the payment of the fine.The customer must pay the fine directly to the corresponding
LOSS OF THE VEHICLE DOCUMENTS:
If a customer returns a vehicle and the vehicle documents are not in the car (after checking the car), we will
proceed to charge this fee.
The cost of this fee will be as follows: -Spain 35€ per vehicle
Customers who abandon Interrent vehicles at any location other than the location agreed upon on the rental agreement will be responsible for the costs assumed by Interrent for the transport of the vehicle to the
agreed upon drop-off location, as well as the corresponding daily rental charges and 40€ daily penalization fee.
Telephone assistance is free for every customer on weekdays between 09:00 and 18:30. There will be
a service charge that will not exceed 30€ for contacting Roadside Assistance/S.O.S outside of these hours,
unless the customer has selected the optional Super Relax Cover. (Please see the Optional Cover section
for more information.)
In the cases of an accident or Vehicle breakdown, a new deposit will be necessary for the collection of a
substitution vehicle. The deposit will not be necessary for any customers whom have contracted the
optional Relax Cover Package.
EXPRESS /PRIORITY CHECK-IN SERVICE
The customers, who purchase this service, will have the advantage of not having to wait to pick up the car.
We will have a priority check-in desk for immediate pick-up.
The cost of this service is, between 19,95€ and 39,95€* in high season (VAT included) per booking.
Please, take into account that this special service is limited to a certain number of bookings per hour
in each location.
Once we have reached our limit of bookings requesting this service (8 pick ups per hour and location), it
will not be possible to make any more bookings with Priority
This means that the bookings will not be rejected. These bookings will be confirmed but the Priority Checkin/Express service will NOT be booked.
This service is purchased when you make a booking using one of our automatic booking systems.
Please, for further information, consult the information related to our Automatic Booking Systems.
*High season periods (all destinations except Canaries): 11/04/19 - 21/04/19, 01/06/19 - 30/09/19 & 19/12/19 -
*High season periods in Canaries: 01/09/18 - 21/04/19, 01/07/19 – 31/08/19 & 01/10/19 – 12/04/20
We have limited mileage in the following locations:
Barcelona, Madrid, Torrevieja, Denia & Benidorm.
The limitation of kilometres per day are:
From 1 to 3 days: 350 km per day
From 4 to 6 days: 250km per day
From 7 to 14 days: 150 km per day
From 15 days on: 100 km per day
The limited mileage fee will be:
Small car groups: X, XG, AA, 4A, A2, BB, CC, CG, C1, R & S: 0,15 € per kilometre
Medium car groups: D, DD, DE, DG, E, F, FF, L, LL, N, V, VV, T & TA: 0,18 € per kilometre
Large car groups: I, J, K, G, GG, GW, M, O, P, PP & Q: 0,23 € per kilometre
Travelling Outside of Spain
Interrent vehicles rented in mainland Spain are not allowed to travel outside of the mainland or outside
the country. Also Interrent vehicles may never travel in the Spanish communities of Ceuta or Melilla.
Please, find the Cross Border table attached with the cross borders allowed taking an extra cover.
Travelling to Other Islands
Interrent vehicles rented at one of our Spanish Island locations are not allowed to travel to any islands
other than the island where the rental vehicle was picked-up. The drop-off of these vehicles also must be
in same location where the car was collected.
Please, find the island cross border table attached with the island cross borders allowed taking an extra
Special Conditions & Covers
Not Included in Any Cover Package
Traffic fines, sanctions and judicial costs related to traffic violations or law and tolls
All costs derived from the use of the incorrect and/or lack of petrol.
Interrent is not to be held liable for items stolen, forgotten or lost inside the vehicle. It is recommended
having these items covered through personal travel cover.
The loss of the vehicle documents
If customers load the car with more than the stated capacity or vehicles are taken “off-road” (unpaved
It is not permitted to remove the vehicles seats.
If the driver is found to be under the influence of alcohol or drugs, and/or found using their cellular phone
at the time of the accident.
The use not permitted includes and is not limited to the following cases mentioned by way of example:
Pushing or towing another vehicle.
Driving in areas not suited to public transport, such as beaches, race tracks, forestry roads, back roads, etc.
Driving on dirt roads and very poorly paved roads that could cause damage to the underside of the vehicle.
Driving the vehicle in restricted areas, and more specifically on airport roads and other roads for aeronautical and/or military use.
Negligent behaviour when the vehicle’s indicators show an alert that customers state are known to them
when they sign the agreement.
Transport of goods or animals and, in particular, substances that are hazardous, inflammable and/or poisonous for the vehicle and its occupants.
The transport of individuals or goods for which the customers receive direct or indirect payment.
Sub-leasing the vehicle.
Using the vehicle for unlawful activities.
Transporting a number of passengers and amount of luggage not authorised for the vehicle concerned.
Manipulation of the odometer. Customers must report any malfunction of the odometer to Interrent immediately.
Transport of luggage or any other item on the vehicle’s roof, even when an adequate luggage rack is used
for the purpose.
Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle.
Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use.
Driving the vehicle when tired, not feeling well and under the influence of alcohol, medicine or drugs.
Using the vehicle to give driving lessons under any circumstance and/or to teach special driving techniques.
Driving against the traffic regulations.
The vehicle is driven by a person who is not authorised to do so in the agreement, as either a customer
and/or a supplementary driver.
Driving a hired vehicle beyond the borders of continental Spain, and vehicles hired in the Balearic or Canary
Islands that are not allowed to leave the island where they were hired unless they have express, written
permission to do so and the relevant extra cover has been taken out.
Continued use of the vehicle after the rental period has ended.
Last Minute Bookings
In all the locations will not be possible to reserve last minute bookings for the same day after 22:00 (and until
the location is open in the morning again).
IB5 & TF5: it will not be possible to reserve last minute bookings for the same day after 21:00 (and until the location is open in the morning again).
Please, take into account that this is only applicable to last minute bookings, you can still send bookings after
the aforementioned times for other dates.
IMPORTANT: Please send all last minute bookings (within 24 hours of pick-up), with pick-ups at our downtown locations directly to the pick-up location. They will confirm or deny the bookings depending on the
Last Minute Cancellations
Reservations can only be cancelled up to 4 hours prior to the start of the rental (after these 4 hours, it will not
be possible to cancel the booking).
No Show Bookings
We will invoice you the no-show bookings related to the bookings confirmed for special car groups.
We remind you that our special car groups are: 4A-E-DD-DE-DG-FF-G-GG-GW-L-LL-M-N-I-J-JJ-K-O-P-PP-Q-V-VV.
IMPORTANT: Invoicing (twice a month). You can find the invoices for the No-show bookings in the
Agency Area/SAR (same procedure as the current one for your prepayment invoices: once you have received the
usual email explaining that you can find your pending invoices in the Agency Area, you can find the no-show invoices in this Agency Area as well).
The amounts we will invoice you for the No-Show bookings will be as follows:
Rental from 1 to 3 days: 5€ (VAT included) per booking
Rental for 4 days: 6€ (VAT included) per booking
Rental for 5 days: 7€ (VAT included) per booking
Rental for 6 days: 8€ (VAT included) per booking
Rental for 7 days: 9€ (VAT included) per booking
Rental longer than 7 days: 10€ (VAT included) per booking
Reservations are marked as a No-show after 3 hours from the original pick-up time (all categories).
We will only deliver Interrent rental vehicles to customers at our locations. In no case will we make the
delivery of our vehicles to any locations other than one of our loations.
Please see downtown branches section for their respective national and local Holiday dates and hours of operation.
Bank Holidays – On Airport Offices
All airport locations will close at 20:00 on Christmas Eve. No reservations with pick-up times after 20:00
will be accepted.
All airport locations will close at 22:00 at New Year's Eve. No reservations with pick-up times after 22:00
will be accepted.
Bank Holidays – Downtown Branches
All downtown branches will also close at 19:30 on Christmas Eve and New Year´s Eve. No reservations
with pick-up times after 19:30 will be accepted. All downtown locations will be closed all day on January
1 and December 25.
Please see each particular location for their respective national and local holiday hours of operation for
Benidorm ABE Branch
Closed Only in the Afternoon
January 1 & 6
April 19 & 22
October 9 & 12
November 1, 11 & 12
December 6 & 25
Denia ADE Branch
Closed Only in the Afternoon
January 1 & 6
April 19 & 22
August 15 & 16
October 9 & 12
December 6 & 25
Torrevieja ATR Branch
Closed Only in the Afternoon
January 1 & 6
April 19, 22 & 29
October 9 & 12
December 6, 25 & 26
Cadiz – Sancti Petri XSP Branch
Closed Only in the Afternoon
January 1, 6 & 7
April 18 & 19
July 16 & 22
December 6, 9 & 25
Paseo Marítimo – Mallorca Downtown Branch
Closed Only in the Afternoon
January 1, 6 & 21
April 18, 19 & 22
December 6, 25 & 26
In the case a customer would prefer a diesel vehicle, they should communicate this at the moment they pick-up
the vehicle (Please see the Fuel section for more information).
All vehicles will receive instant confirmation through the automatic booking system.
The special groups, depending on the availability, will be confirmed or denied.
You will receive the response of our automatic system in the same period of time used for the free sale groups.
Extension of the Rental Period
The collaborator must send any vehicle hire extension to Interrent to the corresponding location/airport by e-mail
(the location has to confirm or deny the extension).
The minimum period of time required to send the extensions is 24 hours prior to the end of the current contract.
The customer must also travel in person to the closest Interrent location in order to make the necessary
adjustments to the rental contract. Rental periods cannot be extended by telephone. If for any reason the
rental period cannot be extended, then the customer is obligated to return the rental Vehicle at the location,
time and date agreed upon on the rental contract.
IMPORTANT: For all extensions of contracts we will apply the price according to the original booking date and
not according to the date when the extension is made.
The extension cannot be sent as a new booking. It will always be an extension of an existing contract.
The car hire contract may have a maximum duration of 28 days. After 28 days, a new contract is required.
When a customer needs a vehicle for a rental longer than 28 days, we will have the following option:
MAKE A NEW CONTRACT
-A new booking has to be made applying the rate at the time the booking is confirmed and according to the
pick-up date of the new booking (it is NOT possible to use the rate applied to the previous booking/contract)
-A new vehicle will be provided (the previous vehicle is returned)
-The local extras have to be paid again in the new contract (Additional drivers, Additional covers, Diesel…etc.)
-The fuel tank of the new contract/vehicle has to be paid
In the event the vehicle is returned later than the agreed rental drop-off time stated in the contract, the cover
will no longer be valid and the customer will be responsible for paying a 40€ per day late fee. In addition to the
corresponding late fees, the customer must also pay the daily rental rate. Customers who abandon Interrent
vehicles at any location other than the location agreed upon on the rental agreement will be responsible for the
costs assumed by Interrent for the transport of the vehicle to the agreed upon drop-off location, as well as the
corresponding daily rental charges and 40€ daily penalization fee.
Returning Vehicles Early
If a customer returns the vehicle earlier than the agreed upon drop-off date stated in the rental contract, Interrent will not refund the customer for any unused days.
There is one hour grace period for the return of all rental vehicles. In the event the vehicle is returned later than
59 minute past the agreed rental drop-off time stated in the contract, the cover will no longer be valid and the
customer will be responsible for paying a 40€ per day late fee. In addition to the corresponding late fees, the
customer must also pay the daily rental rate.
Roadside Assistance / S.O.S.
Interrent is proud to have its very own Roadside Assistance Department.
We offer 24 hour roadside assistance for our clients. Telephone assistance is free for every customer on weekdays between 09:00-18:30. There will be a service charge that will not exceed 30€ for contacting Roadside Assistance outside of these hours, unless the customer has selected the optional Super Relax Cover.
To contact the S.O.S department:
Tel.: +34 918 341 014
S.O.S / Roadside Assistance must be notified within 48 hours if:
Theft: All thefts must be reported to the police and an original copy of the report must be obtained by the customer.
Accident: In case of accident or collision, the client must correctly fill out the provided form (declaración
amistosa de accidente de automóvil), which can be found in the glove-box of the rental vehicle).
All claims must be registered, within 30 days of the drop-off of the vehicle, through the agency section of our
You will receive a confirmation email with the details and file number that have been assigned to the claim. This
file number must be quoted in the subject line of any further correspondence regarding the file in order to
process the claim correctly.
In order to access this information you will need your agency number and password, which will be provided to
you by our sales department. A complete user’s manual will also be provided.
You will also receive our SLA when you receive our agreement to sign.
The translation of these general terms and conditions are for information purposes only and are not legally binding.
All the prices stated on this document include VAT.
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable.
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.